About us

NHS ML employs over 1,800 staff and provides a range of clinical and non-clinical services. Our medicines management and optimisation (MMO) team include pharmacists, pharmacy technicians, and project managers who work closely together with a range of other departments, including national CSUs, business intelligence, information governance, communications and engagement and the Strategy Unit to bring the right solutions and skills for our clients and partners. We achieve consistently high scores in the annual NHS staff satisfaction surveys and we thrive on good feedback and testimonials from our partner clients.

ML has 10 years’ experience in delivering MMO support nationally and locally for a wide range of organisations including NHS England, Integrated Care Systems, Primary Care Networks/GP practices, NHS Trusts, local authorities, private and charity organisations as well as offshore.

Our services include

  • Support for Integrated Care Systems
  • Clinical support for primary care organisations including PCNs and Federations
  • Programme & Partnerships support

Support for Integrated Care Systems

Our Integrated Systems services includes strategy, governance and back-office support providing a range of outputs such as advanced data management, development of system incentives, formulary decision making and harmonisation, non-medical prescribing support, end to end rebates management, patient group directions, safety assurance tools, NHS-industry partnership, QIPP, budget setting and committee governance.

Clinical support for primary care

We offer clinical support for primary care including practice-based medicines optimisation programmes, clinically led prescription ordering direct call centre services and care homes medicine systems safety assurance

Our team of clinical pharmacists and pharmacy technicians support GP practices and Primary Care Networks (PCNs) to deliver national NHS service specifications and extended or urgent care. Our team can support PCNs with medicines strategy development, additional professional staff capacity, analysis and interpretation of prescribing data to support with locally identified priorities, improve QOF and local DES/LES achievement, improve patient medicines safety, and provide training for their teams.

Programme & partnerships support

Our programme support brings together pharmacy and programme leadership to deliver large scale and bespoke projects covering a range of areas including evaluation and implementation of national programmes, specialist clinical and policy support and NHS-industry partnerships.

To achieve the best outputs from ML we want to understand your needs, problems, and vision so that we can co-design the right solutions and develop innovation. We will match the right staffing and resources throughout the life of the contract.

Our delivery is provided using programme management techniques, providing a single lead contact, project plans, risk management, defined quality standards, and highlight reporting to ensure that projects are delivered on time and to a high standard.

Clinical Policy Development and Implementation Service (including Individual Funding Request (IFR) and Prior Approval)

Our Clinical Policy Development and Implementation Service can support you to ensure your NHS funding decisions are robust, open, and transparent, guaranteeing fair access to safe and effective clinical treatments and interventions. Our highly skilled and experienced team, including dedicated clinical and public health experts, works collaboratively to develop robust clinical policies that can withstand scrutiny and support consistent access to safe treatment options across local health and care systems. This approach helps address health inequalities, tackle urgent clinical priorities, and support better health for everyone, better care for all patients, and sustainable NHS services.

Our Individual Funding Request (IFR) and Prior Approval services provide a single point of access for providers across a healthcare system, supporting an effective patient journey and offering pathway clarification and advice. These services include end-to-end IFR case management, equitable and transparent IFR processes, and the expertise of dedicated clinicians, public health consultants, and clinical pharmacists to support decision-making. Our Prior Approval management service includes online applications, policy algorithm development, instant decision-making, comprehensive report information, and auditing and decision monitoring.