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About Us

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of four CSUs that provide support services in the NHS. The CSU employs over 2,000 staff and includes a range of clinical and non-clinical departments. 

Within MLCSU we have a large team providing medicines management and optimisation (MMO) services.  The MMO team includes pharmacists, pharmacy technicians, administrators, and project managers who work closely together with a range of other CSU departments, including business intelligence, information governance, communications and engagement, Improvement Unit, Transformation Unit, and The Strategy Unit to bring the right solutions and skills for our clients and partners.

To achieve the best outputs from MLCSU we want to understand your needs, problems, and vision so that we can co-design the right solutions and develop innovation. We match the right staffing and resources and use our wide supply chain and partners.

Our delivery is provided using programme management techniques, providing a single lead contact, project plans, risk management, defined quality standards, and highlight reporting to ensure that projects are delivered on time and to a high standard.  

Our MMO services have been developed over 10 years to provide a wide range of outputs for the NHS, local authorities, and non-NHS organisations to support patients and we work collaboratively with our partner CSUs to bring seamless national at-scale solutions. 

Our services include clinical support for optimising the use of medicines for patients with GP practices and PCNs, at-scale support for the developing Integrated Care Systems including end-to-end transactional systems for prescribing data, formulary, websites, NMPs, rebates, organisational change programmes such as establishing Integrated Medicines Optimisation Groups or Medicines Optimisation Groups. Short-life projects such as formulary harmonisation, establishing processes and governance for PGDs prescribing data and formulary.

We also provide a range of bespoke and partnership projects including service evaluation, implementation, and consultancy projects.   

We have a wealth of expertise across the team and our wider departments supported by a strong focus on our staff wellbeing and skills development. We achieve high scores across the 149 questions on the annual NHS staff survey and this delivers high quality and good value services. 

Welcome to Our Medicines Management

and Optimisation Senior Leadership Team